Terms of sale

These terms describe the conditions under which the service “Full natal chart reading” is provided on the website morozova.online (the “Site”). Provider: a sole trader whose details are given at the end of this document (the “Provider”). The Russian and English versions of these terms have equal force.

1. Definitions

Form: the data the Customer enters on the Site: name, gender, date, time (if known) and place of birth.

Reading: a PDF file in English of 40-50 pages describing the natal chart calculated from the Form data, with a 12-month forecast. The Reading is digital content not supplied on a tangible medium.

Customer: a natural person who places an order on the Site.

Anna Morozova: the creative persona (character) of the project, in whose name the texts of the Site and the Reading are written. Anna is an AI astrologer: the texts are prepared with the help of artificial intelligence (clause 2.3).

2. What the service is

2.1. The Provider prepares the Reading from the Form data and sends it to the email address given by the Customer, and the Customer pays for the service.

2.2. The service is for information and entertainment. Astrology is not a science; the Reading reflects the astrological tradition of interpretation and does not claim that the events described will happen.

2.3. The positions of planets, houses and aspects and the dates of events are calculated by software from astronomical ephemerides. The texts are prepared using software tools, including artificial intelligence technologies, based on these calculations.

2.4. The Reading is not medical, psychological, legal, financial or other professional advice and does not replace consulting a specialist. The Customer makes any decisions taking it into account on their own.

2.5. To order, you need an email address; to read the Reading, any PDF viewer.

2.6. The self-discovery test and the natal chart on the Site are provided free of charge and as is. Sections 2, 8 and 9 apply to them.

2.7. By placing an order, the Customer confirms that they are 18 or older or are acting with the consent of a legal guardian. By entering another person's data, the Customer confirms that this person agrees to it being passed to the Provider.

3. Conclusion of the contract and payment

3.1. The Customer fills in the Form and email, checks the data and the price on the order page, ticks the consent from clause 5.2 and clicks “Pay”. By doing so they accept these terms and the Privacy Policy and place the order. The Customer then pays for the order on the payment service's page.

3.2. The contract is concluded when payment is received. A confirmation with the order number and a link to these terms is sent to the Customer's email.

3.3. The price is shown on the Site before payment. The Site may offer a personal price for a limited time (for example, the first reading price); the time limit is shown next to the price, and an order placed within it is paid at that price. A price change does not affect orders already paid. Any fees of the Customer's bank for the payment or currency conversion are set by the bank.

3.4. Payment is accepted by bank card through payment services:

• Stripe (price in euros). The price on the Site does not include value added tax: the tax of the Customer's country is calculated and shown on the Stripe payment page before payment and added to the price. For payments through Stripe, the seller (merchant of record) is the Stripe group company named on the payment page and in the receipt: it accepts the payment, charges and pays the tax and issues the receipt, while the service is provided by the Provider under these terms.
• Tribute (price in roubles, for cards of Russian and Belarusian banks). The price is final.

Bank card details are not passed to the Provider.

3.5. Until the order is paid, no contract is concluded, and the Provider may cancel an unpaid order.

4. Delivery time and delivery

4.1. The Reading is sent to the Customer's email within 24 hours of payment confirmation.

4.2. The Customer is responsible for the accuracy of the Form data and email. A mistake can be corrected free of charge if reported before the Reading is sent. A Reading based on corrected data after it has been sent is a new order.

4.3. If the time of birth is unknown, the Reading is based on the date and place of birth. The ascendant, houses and the related sections are not calculated in this case; this is not a defect.

4.4. If the email with the Reading has not arrived on time (including if it landed in spam), the Customer reports this to the Provider's email, and the Reading is sent again.

5. Right of withdrawal (14 days)

5.1. A Customer who is a consumer may withdraw from the contract without giving a reason within 14 days of its conclusion by writing to the Provider's email (replying to the order email is enough). The money is refunded in full within 14 days of receiving the withdrawal.

5.2. Before payment, the Customer, by a separate tick, asks for the preparation of the Reading to start immediately after payment and confirms that they know that once the Reading is received, the work is considered done and the right of withdrawal is lost (Art. 38 of the Polish Consumer Rights Act of 30.05.2014, ustawa o prawach konsumenta). Without this tick the order cannot be placed.

5.3. Until the Reading is sent, the right of withdrawal remains and the money is refunded in full.

6. Complaints

6.1. The Provider is responsible for the Reading conforming to the contract. Non-conformity includes, for example: the Reading was not made from the Form data, the file does not open or is damaged, the Reading was not received on time. Disagreement with an astrological interpretation is not in itself a non-conformity.

6.2. A complaint can be sent to the Provider's email, stating the order number and describing the problem. The Provider replies within 14 days.

6.3. In case of non-conformity, the Provider corrects the Reading free of charge, and if this is impossible or not done within a reasonable time, refunds the money.

6.4. Refunds are made by the same method used for payment, unless the parties agree otherwise. Crediting times depend on the bank and the payment service.

7. Rights to the materials

The Reading and the texts and images of the Site are protected by copyright. The Reading is provided for personal non-commercial use; the Customer may pass it to the person it was ordered for. Copying Site materials, publishing, selling or any other commercial use without the Provider's consent is not allowed.

8. Liability

8.1. The Provider is not responsible for the consequences of decisions the Customer makes based on the Reading, the test or the chart, or for inaccuracies caused by errors in the Form data.

8.2. The Provider is not responsible for failures caused by payment services, email services, telecom operators, or force majeure.

8.3. This section does not limit the Provider's liability where the law does not allow such a limitation in relation to consumers.

9. Personal data

Personal data is processed in accordance with the Privacy Policy.

10. Governing law and disputes

10.1. The contract is governed by the law of the Republic of Poland. This does not deprive the Customer of the protection given by the mandatory consumer protection rules of their country of habitual residence.

10.2. The parties settle disputes by negotiation. If no agreement is reached, the Customer may go to court at their place of residence or at the Provider's location, and a Customer from Poland may also use out-of-court consumer bodies (for example, the district consumer ombudsman or the Inspekcja Handlowa).

11. Changes to the terms

The Provider may change these terms by publishing a new version on the Site. The new version applies to orders placed after its publication. The terms of an order already paid change only within the limits allowed by law.